At BSW Beauty, we value our customers and strive to provide a smooth and fair return process. Please review the following policy before making a return or exchange.

Eligibility for Returns

• Merchandise must be in its original condition, unused, and in original packaging.
• Return or exchange requests must be submitted within 14 days of receiving your order.
• Final Sale Items are not eligible for return. This includes clearance items, promotional event sale items, and any product specifically marked as Final Sale.
• Shipping fees are non-refundable.
• Customers are responsible for return shipping costs, except when returning defective items.
• For orders that originally qualified for free shipping, if a return reduces the remaining order value below the free shipping threshold, the actual cost of the original shipment will be deducted from the refund.
• If an order with free shipping is returned due to an incorrect address or refusal by the recipient, the actual shipping cost will be deducted from the refund.

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged (unless defective):

1. Wigs, ponytails, and buns
2. Unsealed haircare and skincare products.
   (including bottles, jars, sprays, pumps, and tubes that are not sealed)
3. Half-pack hair products
4. Fashion accessories such as jewelry or items without hygienic seals
5. All opened items

Manufacturer defects are an exception — defective products may be returned or exchanged with approval.

How to Request a Return

• Contact our Online Customer Service team by email before sending any items back.
  • Provide your order number.
  • State the reason for the return.
  • Attach clear photos if the product is defective.
• Our team will review your request and provide return instructions.
• Do not send back items without prior approval. Unauthorized returns will not be accepted.

Additional Notes

1. Approved refunds will be issued to the original payment method after the returned items have been received and inspected. Please allow 2–3 business days after we receive your return for the refund to appear in your account due to bank processing times.
2. Exchanges are subject to product availability.
3. BSW Beauty reserves the right to refuse returns that do not meet the conditions stated above.