Orders are shipped within 1–3 business days. After shipping, delivery takes 1–7 business days via Canada Post. We will email you if there is any delay.
$8 flat rate for orders under $100 (before tax). Free shipping for orders $100+ (before tax). Shipping fees are calculated automatically at checkout.
We ship within Canada only. We currently do not deliver to Yukon, Northwest Territories, or Nunavut.
Monday–Friday, 8:30 AM – 5:30 PM (EST). Closed on weekends and public holidays.
Returns or exchanges are accepted within 14 days of delivery if items are unused, in original condition, and in original packaging.
Non-returnable items:
• Wigs, ponytails, buns
• Unsealed haircare or skincare products
• Half-pack hair items
• Jewelry or items without hygienic seals
* Defective items may be returned with approval.
Please email our customer service before sending anything back. Include your order number, the reason for return, and photos if the item is defective. Unauthorized returns will not be accepted.
Refunds are issued to the original payment method within 3–4 business days after the returned items are inspected and approved.
Cancellations are only possible before shipping. Once shipped, please follow the return policy.
If a package is returned due to incorrect address or recipient refusal, actual shipping costs will be deducted from the refund, and re-delivery postage is customer-paid. Shipping fees are non-refundable.
Orders are shipped within 1–3 business days. After shipping, delivery takes 1–7 business days via Canada Post. We will email you if there is any delay.
$8 flat rate for orders under $100 (before tax). Free shipping for orders $100+ (before tax). Shipping fees are calculated automatically at checkout.
We ship within Canada only. We currently do not deliver to Yukon, Northwest Territories, or Nunavut.
Monday–Friday, 8:30 AM – 5:30 PM (EST). Closed on weekends and public holidays.
Returns or exchanges are accepted within 14 days of delivery if items are unused, in original condition, and in original packaging.
Non-returnable items:
• Wigs, ponytails, buns
• Unsealed haircare or skincare products
• Half-pack hair items
• Jewelry or items without hygienic seals
* Defective items may be returned with approval.
Please email our customer service before sending anything back. Include your order number, the reason for return, and photos if the item is defective. Unauthorized returns will not be accepted.
Refunds are issued to the original payment method within 3–4 business days after the returned items are inspected and approved.
Cancellations are only possible before shipping. Once shipped, please follow the return policy.
If a package is returned due to incorrect address or recipient refusal, actual shipping costs will be deducted from the refund, and re-delivery postage is customer-paid. Shipping fees are non-refundable.
